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DestinationCRM - All Business Leads Here
Article: "New CRM Philosophy" by Kevin Scott, Senior Analyst, Customer Management Service, AMR Research, Monday, October 07, 2002
Article: " Change Management - Positioning your organization for CRM success." by Michael Brenner, Courtney Fontana, and Nathalie Godbout, Monday, December 15, 2003

Article: "How to... use training to get buy-in for CRM" by Jason Compton From CRM Magazine January 2004

Article: "Looking for the Light" by Jim Ericson Thursday, August 22, 2002 - Resources for Information Technology Executives from CIO Magazine and IDG
 Article: "Supply chain spending will focus on process, not applications"
Frontline Solutions, January 27, 2003
 Article: "Why CRM fails - Lack of end-user adoption can sink a CRM software implementation" December 17, 2002, Frontline Solutions